Adonit Pixel Support

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Warranty


What is the Adonit Pixel?

The Adonit Pixel is a pressure sensitive stylus for iOS devices that incorporates our latest design improvements to offer superior performance and functionality with improved accuracy and comfort. Notes, annotation, digital art - the Adonit Pixel does it all!


What devices will Pixel work with?

- Pixel will work just like your finger on any capacitive touch screen device. Features like pressure sensitivity, palm-rejection, Pixelpoint technology, and use of shortcut buttons require an iOS device with Bluetooth 4.0.

- Compatible Devices: iPhone 4, 4s, 5, 5c, 5s, 6, 6 Plus, 6s, 6s Plus, SE, 8, 8 Plus, X, Xs, Xr, iPad Mini, iPad Mini 2, iPad Mini 3, iPad Mini 4, iPad Air, iPad Air 2, iPad 2017 (5th generation).


What makes the Pixel different?

Pixel is the most advanced stylus we''ve made to date, with Bluetooth features enabling 2048-level pressure sensitivity, enhanced precision and performance, context-sensitive shortcut buttons, and even a grip sensor that turns on the stylus when you pick it up! The Pixel also features a slim, ergonomic body (10.5 mm in diameter) and a new tip design for a smoother and more natural writing experience.

Compatibility with more iOS devices including iPad Air 2.

New Pixelpoint tip for improved accuracy and a more natural writing experience.

Bluetooth features: Pressure Sensitivity, Palm Rejection, Shortcut Buttons.

Grip Sensor: Pixel will automatically power on when the you pick it up.

Ergonomic 10.5mm diameter body.


What is Pixelpoint technology?

Pixelpoint™ is Adonit''s fine point stylus tip technology. It supports a 1.9 mm Fine Point tip with reliably accurate on-screen results. A Bluetooth connection helps your favorite Adonit Connected Apps more precisely detect where the tip of the stylus touches the screen, and delivers additional features.


How long is the charge time for the Pixel? How long will the battery last?

Charge time: 1 hour
Battery: 14 hours of use


Can I use Pixel with the Apple Pencil?

Unfortunately, the Apple Pencil can cause interference if it''s connected while you''re using the Pixel. To avoid this, you''ll want to disconnect your Apple Pencil in the iPad''s Bluetooth settings before pairing the Pixel.


How do I turn on and pair Pixel?

Turn your Adonit Pixel stylus ON by holding down the black button closest to the tip until a green light shows increasing in brightness and then goes off; your Pixel is now turned on and ready to pair.

We've simplified the process of pairing your Pixel to your favorite apps, to allow easy access to pressure sensitivity and other Bluetooth features. While it can vary from app to app, you will typically need to enable stylus support in the settings section of the app you are using. You should then be able to follow on-screen instructions provided by the app. For more information and instructions, view the apps listed on our Pixel page.


Some iPads and iPhones cannot connect with more than 4 Bluetooth devices. If 4 devices are already paired, Pixel will not Bluetooth pair until another device is removed.

Some iPads and iPhones cannot connect with more than 4 Bluetooth devices. If 4 devices are already paired, Pixel will not Bluetooth pair until another device is removed.


How do I use the Bluetooth features the Pixel offers?

The Bluetooth features of Pixel are only available when the stylus is paired with an app that lists Pixel as being compatible. See our Apps Page for a list of apps that list Pixel as compatible.

Bluetooth features include pressure sensitivity, shortcut buttons, palm rejection.


Will Pixel work without being paired?

Yep! Pixel will work as a basic stylus when it''s not paired as long as Pixel is powered on. Just like your finger, you will be able to use it to interact with the screen. However, Pixel must be paired with an Adonit Connected App to enable its full set of features, optimized precision and accuracy.


Which apps can I use Pixel with?

Pixel will work as a basic non-Bluetooth stylus in any iOS app, however advanced features are enabled only when connected to a Adonit Connected Apps. For a full list of compatible apps, please visit our Adonit Connected Apps Page.


What do the shortcut buttons on the Pixel do?

Pixel features two configurable shortcut buttons allowing you to quickly access various features like Undo, Redo, or Erase on your favorite Adonit Connected Apps.


What do the LED lights mean?


What colors of Pixel are available?

Pixel is available in Black and Bronze.


Where can I buy the Adonit Pixel?

The Pixel is currently available at the Adonit website and Amazon. To purchase one, visit the Pixel product page.


What comes in the box?

Each Adonit Pixel comes with a Pixel stylus and a USB charger.


Are replacement parts available for the Pixel?

Yes! Pixel has two replacement parts available, the tip and the charger. The tip is designed to be removable so that it can be replaced if necessary. Replacement tips and chargers can be purchased from our Spare Parts page.


The Pixel is not drawing/writing or connecting well. What do I fix it?

Try the following fixes:

*Fix the Bluetooth connection - the most common issue

*"Forget" all the Bluetooth devices on your iPhone/iPad. To do this, follow the steps below:

*Check the stylus for any damage

*Clean the stylus

*Update compatible apps and firmware to the latest version.

*Determine if it's an issue with the Pixel or the app. Test the pixel on at least two apps to see if the problem persists. If the problem only shows up on one app, then it may be an issue with the app. Listed below are some apps compatible with the Pixel and how to pair with them.

Zoomnotes Lite
To pair with Zoomnotes Lite:

GoodNotes

*Check the screen of the device

*Make sure all of these are turned OFF in the iPad in the Settings App under "Multitasking": "Persistent Video Overlay", "Gestures" and "Allow Multiple Apps", as well as the "Zoom" feature being turned OFF in the iPad "Settings" app under "Accessibility".

*Reboot


The Pixel doesn't seem to be charging. What can I do?

It might be a USB charger issue.

Please try the following fixes:

If these fixes don't work, then please contact support and indicate that you have tried the fixes.
help@adonit.net

If your Pixel USB charger is damaged, replacements are available here:
https://www.adonit.net/parts/pixel-charger/
https://www.adonit.net/parts/charging-dock/


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